CAPACITAÇÃO DE COLABORADORES COM ÊNFASE EM ATENDIMENTO A PESSOA COM DEFICIÊNCIA AUDITIVA (SURDAS) - EMPRESA RET SOLUÇÕES

Abstract

People talk a lot about social inclusion, but with the idea of inserting deaf people into the job market. But this does not really guarantee social inclusion, as this also depends on the way of communicating that is through sign language. For the development of the study, a field survey was carried out, interviewing employees of an organization that has been working for more than ten years in the market in the sector where the company provides the benefit of the free pass in collective for people with special needs. The company ID was not authorized, so let's call it RET SOLUTIONS. The purpose of this article is to determine if employees are prepared to serve clients with hearing impairment (deaf). It was identified that there is a lot of insecurity in the attendance due to the lack of training and the employees are willing to be able to acquire knowledge and develop skills to better perform their function.