DESAFIOS DA TERCEIRIZAÇÃO DE TRANSPORTE: UMA ANÁLISE SOBRE COMO LIDAR COM OS ATRASOS NA ENTREGA

Abstract

The topic addressed in this study is the impact of transportation outsourcing by companies on the delivery of products to the end customer. Transportation outsourcing can be seen as a way to expand a company’s services by hiring a specialized firm to manage logistics. If done properly, this strategy can result in time savings and cost reductions related to in-house transportation and vehicle maintenance. However, it is crucial to assess whether outsourcing truly delivers the expected benefits. This study focuses on one of the disadvantages of outsourcing: delivery delays. Meeting deadlines is essential, as delays can harm the company’s image and lead to a loss of customer trust. Therefore, the research aims to provide recommendations for companies facing this challenge, with a focus on improving logistical processes. The methodology adopted for this study is an exploratory and qualitative bibliographic review, based on scientific articles and books. This approach reinforces the ideas presented, offering solutions and a deeper understanding of the phenomenon. By exploring concepts and case studies, this work contributes to a detailed analysis, highlighting the impacts of outsourcing in the logistics sector and providing insights on how to overcome the challenges associated with this practice. With effective strategic planning, the company can stand out in the market, add value, and offer personalized service, minimizing the negative impacts of outsourcing and optimizing product delivery to customers.