DIREITO DO CONSUMIDOR: os desafios enfrentados pelo consumidor no comércio eletrônico e o direito de arrependimento

Abstract

This work deals with the challenges faced by consumers in e-commerce, as well as the right to repentance. This course completion work aims to analyze the effectiveness of current consumer legislation when it comes to trust and security for consumers who make their purchases through e-commerce. In this sense, the research addresses the 2022 Civil Code, which indicates contracts in general, their applications in electronic commerce and the insufficiencies regarding the specificity of this commercial modality. It also brings the Consumer Protection Code (Law No. 8,078/1990) as a scope in order to point out the gaps left by the current legislation regarding electronic commerce and verify the eventual resolution of these openings to achieve total consumer protection in the virtual environment. As it concerns the regulatory content of the Consumer Protection Code to the reality of electronic commerce, as well as the limits of its regulatory power, an analysis will be carried out regarding citizen rights in the virtual environment. Finally, we seek to demonstrate the effectiveness of legislation that protects consumers and purchases made through the virtual environment, with the aim of achieving virtual consumer protection