A IMPORTÂNCIA DA COMUNICAÇÃO INTERNA E DO FEEDBACKPARA MELHORAR OS RESULTADOS DENTRO DAS ORGANIZAÇÕES

Abstract

Allorganizations that seektosurvive in the competitivemarket, need to elevatetheir knowledge, seek alternativesto frametheir internal processesand achieve good results. Thepurpose of this researchwasto examine howtheseitemsare being proposedand ifthere isefficiencyin its application toget betterresultsinside the organization. The approachof the subjectswasmade bycollecting data froma field survey, conducted througha questionnaire, thatcan evaluatethe itemsofleadership, communication andfeedback. The themeabout leadershipwas approachedandthe survey showed thatthe majority of employeessupporttheir leader/manager,they alsoinformedthat he/she isrecepctiveto changes,suggestionsand especiallyimproveteamwork. Regardinginternal communication, was observed thatthere isa process thatis going throughimprovements andit has beenpassed toemployeesin an objective way. Regardingfeedback, despite beinga scathing themeto be evaluate, italsohad a goodreceptivityand a peck of informations,regardingtheopinionof the interviewed. Thisallleads to the beliefthat,in general, there are processesinside theorganization that are being followed, but the improvementisanuniquefactor, that should be the responsibilityof all involvedtoseek excellencein the quality ofservices, and achievebetter resultsfor the organization.