ANÁLISE DO USO DA FERRAMENTA PARA GESTÃO DA ASSISTÊNCIA FARMACÊUTICA: estudo de caso da Farmácia de Minas em Rio Piracicaba MG

Abstract

Efficient management of the Pharmaceutical Assistance service is essential to promote the rational use of medicines, bringing several benefits to users of the Unified Health System (SUS). To achieve this efficiency, it is essential to have access to accurate and timely information, enabling decisions to be based on knowledge, with agility and quality. This research proposed the use of Business Intelligence (BI), through one of its analytical tools, the Integrated Pharmaceutical Assistance Management System (SIGAF). The methodology adopted was action research, with data collection through documentary research, interviews, questionnaires and observations. The analysis focused on the health unit in the city of Rio Piracicaba, examining the medicines dispensed, the profile of patients and the main prescribers. As a result, an action plan was prepared for each analysis carried out and a dashboard was developed, aiming to facilitate the generation of knowledge in an intuitive way. The resulting tool can be replicated for different sets of medications, areas and periods, providing better control over medication dispensing. This makes it possible to direct specific actions to groups of patients, professionals and population areas, with the aim of maintaining regular supply of medicines and promoting their rational use.